Monday, 14 October 2019

Atlantis resort rolls out blockchain-based guest payment solution

Guests at Atlantis, The Palm will be able to pay for services through a blockchain-based system.

Dubai's Atlantis, The Palm resort has achieved a hospitality-sector first, with the roll out of a blockchain-based payment system for guests.

The resort has deployed the Lucid Pay smart settlement, which will enable guests to securely pay for services, activities and amenities at the hotel in a secure and easy fashion.

The new payment system gives guests at Atlantis either a wristband or a digital wallet to charge all their services during their stay. Details of every transaction are recorded in Lucid Pay, so that in the event of any dispute, both parties are able to see exactly what was charged for. Visibility into transactions will also help in combating fraud.

The solution is fully integrated with the resort's existing payment and point-of-sales systems, Micros Symphony and Micros Opera, to enable integration with billing. The solution will also be able to support loyalty applications.

Guests will be able to recharge the wristbands through the wallet application, which is available for iOS and Android, or through charging stations at the resort.

Anthony Lynsdale, Vice President, Information Technology, Atlantis, The Palm, Dubai said: "We chose Lucid Pay as our partner to deliver a seamless integrated point of sale solution using a Blockchain platform. This marks a significant achievement in the hospitality industry and we are proud to be one of the first."

In future it is planned to extend the payment system to third-parties, so that guests can pay for events and services at other venues and charge them to their hotel bill.

Liquid D founder Jawad Riachi said: "We're proud to be able to integrate our blockchain-based smart settlement platform Lucid Pay into a world-class brand such as Atlantis, The Palm, Dubai. I'd like to thank the resorts' IT team, finance, marketing and operation, who supported the initiative and worked hard to make the project a reality.

"We have focused on ensuring the product is easy to use, with a convenient learning process. The users immediately feel at home when they use our solution," added Riachi.

"From an operator perspective, time is money and innovation as well as efficiency are key. Hence, the implementation of the cashless payment system increases the convenience for us as cash is no longer physically handled, audit time is spent more effectively, and greater security is guaranteed," added Helen Woodard, Director of Finance, Atlantis, The Palm, Dubai.

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